How to reset your own password

1. Go to the Builterra login page (https://portal.builterra.com/Account/Login)

2. Click the ‘Forgot your password?’ button

3. On the ‘Recover Password’ page, fill in the e-mail address you use to log into your Builterra account.

4. Click the checkbox next to the ‘I’m not a robot’ text, then click the ‘Recover’ button to receive an e-mail with a link included in the e-mail to reset your password.

6. Click the link within the e-mail that you will receive, then wait for your browser to open; once the page on the browser has said your password is reset, wait for another e-mail with your new temporary password.

Note: Temporary passwords will NOT work after 24~ hours, so it is highly recomended to follow the steps below.

1. We highly recommend changing your password to something you will remember by logging into Builterra then going to the ‘Profile’ Portal.

1. On the ‘Manage User Profile’ page, go to the ‘Security’ tab.
2. Follow the steps listed in the image below:

Note: The 'Change password' button will not appear on the page until entering a 'Good' password into the 'New passowrd' fields.

A ‘Good’ password is based on length (generally 8-10 characters works best), quality (this means you cannot use common passwords like Password, qwerty, etc.), and the characters (letters or numbers) within the password.

Users can also watch this video that goes through this process:

How to Reset a User's Password as an Account Admin

1. Log into the Builterra Portal (on your computer), then go into the ‘Account’ Portal.
2. When on the ‘Manage Account’ page, click the ‘Manage Users’ tab.
3. Find the user that needs their password reset, then click the ‘Reset Password’ button found under the ‘Actions’ column.

1. Click the ‘OK’ button when the pop-up appears, then copy the new password and provide it to the user via e-mail or direct messaging. 
2. Only click the ‘OK’ button once you are sure the employee has the new password; if you lose or forget this password, you will need to repeat the process.

Note: The pop-up message will appear neat the top of the screen.

Account Admins can also watch this video that goes through this process:

Next steps

• If you are having trouble logging in, try to reset your password.
• If you are unable to reset your own password, have an Account admin reset it for you.
• If you or an Account Admin are unable to reset your password, contact the Builterra support team.
• Let us know if this article was helpful below.

Recommended Articles

How can I add consultants and contractors to my projects?

How can I add users to my Builterra account?